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El trabajo en equipo en el Proceso Administrativo y de Compras en OPL Carga de Bucaramanga

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dc.contributor.advisorPiñeros Espinosa, Rafael Alejandro
dc.creatorSilva Remolina, Maria Andrea
dc.creator.degreeAdministrador de Empresas
dc.date.accessioned2014-07-18T16:52:50Z
dc.date.available2014-07-18T16:52:50Z
dc.date.created2014-06-09
dc.date.issued2014
dc.descriptionEl proceso administrativo y de compras de OPL Carga tiene algunas falencias entre ellas: fallas en la Comunicación entre el personal operativo, no se realizan llamadas internas usando con frecuencia el email, produciendo la saturación de solicitudes las cuales terminan sin ser resueltas en cuanto a roles se refiere, no hay enfoque de procesos en vista que no se tiene claras las tareas de cada cargo, adicionalmente no hay claridad en los subprocesos, perjudicando el proceso con el aumento de costos, pérdida de tiempo, las responsabilidades de los funcionario no todas las veces se ejecutan en el tiempo asignado, el liderazgo compartido presenta ambigüedades. Objetivos: Definir el trabajo en equipo en el proceso administrativo y de compras en OPL carga de Bucaramanga. La investigación que a realizar es de tipo descriptivo, busca descubrir las falencias o características que permiten diseñar y desarrollar un modelo de solución para los problemas del equipo de OPL Carga S.A.S. Materiales y métodos: La investigación efectuada es de tipo descriptivo, el objetivo es definir el modelo del trabajo en equipo y describir las falencias en el proceso administrativo y de compras en OPL carga de Bucaramanga, que permitan obtener un diagnóstico integral que conlleve a la implementación de estrategias de solución. Resultados: Se identificaron las falencias en los siguientes aspectos: Variable comunicación, rendimiento, destrezas complementarias, propósito significativo y meta específicas de los funcionarios en OPL carga sección administrativa. Conclusiones: El modelo de trabajo en equipo que OPL aplica es jerárquico, en el que se ofrece estabilidad, seguridad, se toman decisiones en forma piramidal, mediante la planeación de tareas, la colaboración, igualdad y respeto por los miembros, trabajando en pro de la solución de problemas. Se construyó un plano conceptual que permitió exponer la interpretación que la estudiante tiene de las teorías, investigaciones y antecedentes válidos para la comprensión del problema investigado. Área comunicacional: Coordinar acciones tendientes para que los funcionarios respondan a tiempo los emails atenientes a su trabajo. Área condiciones de trabajo: Clarificar y diseñar las reglas de comportamiento al interior de los equipos de trabajo que redunden en el mejoramiento del mismo y la búsqueda de soluciones oportunas. Área metas específicas: Procurar mediante auditorías el cumplimiento de las metas y objetivos propuestos por cada equipo de trabajo.spa
dc.description.abstractProblem: The administrative and shopping in OPL Charge process has some shortcomings including: failures in the communication between the operating staff, no calls are often done using email, causing saturation of requests which end without being resolved as refers to roles , no process approach given that there is no clear tasks for each position , no further clarity on the threads , damaging the process with increased costs, loss of time, no official responsibilities all times are run in the allotted time, shared leadership has ambiguities. Objectives: Define teamwork in the administrative process and shopping of OPL charge Bucaramanga. To conduct research that is descriptive, seeks to discover the flaws or features to design and develop a model solution to the problems of team OPL charge SAS Materials and methods: The research conducted is descriptive, the objective is to define the model of teamwork and describe the shortcomings in the administrative process and shopping in OPL charge Bucaramanga, leading to a comprehensive diagnosis that may lead to the implementation solution strategies. Results: Variable communication, performance, complementary skills, meaningful purpose and specific goal of officials in OPL charge administrative section: shortcomings in the following areas were identified. Conclusions: The model of teamwork that applies OPL is hierarchical, in which stability, security is provided, decisions are made in a pyramid, by planning tasks, collaboration, equality and respect for members, working for troubleshooting. A conceptual level that allowed expose the student has the interpretation of theories, research, and valid for understanding the research problem background was constructed. Communication Area: Coordinate activities designed for officials to respond to emails in accurate time to work. Area conditions: Clarify and design rules of behavior within work teams that result in improving the same and finding appropriate solutions. Area specific goals: Ensure compliance through audits of the goals and objectives proposed by each team.eng
dc.description.sponsorshipUniversidad del Rosariospa
dc.format.mimetypeapplication/pdf
dc.format.tipoDocumentospa
dc.identifier.doihttps://doi.org/10.48713/10336_8692
dc.identifier.urihttp://repository.urosario.edu.co/handle/10336/8692
dc.language.isospa
dc.publisherUniversidad del Rosariospa
dc.publisher.departmentFacultad de Administraciónspa
dc.publisher.programAdministración de Empresasspa
dc.rights.accesRightsinfo:eu-repo/semantics/openAccess
dc.rights.accesoAbierto (Texto completo)spa
dc.rights.ccAtribución-NoComercial-SinDerivadas 2.5 Colombiaspa
dc.rights.ccAtribución-NoComercial-SinDerivadas 2.5 Colombiaspa
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dc.source.instnameinstname:Universidad del Rosariospa
dc.source.reponamereponame:Repositorio Institucional EdocURspa
dc.subjectAdministracionspa
dc.subjectComunicaciónspa
dc.subjectRendimientospa
dc.subjectMetasspa
dc.subjectEquipospa
dc.subject.ddcAdministración general
dc.subject.keywordAdministrationeng
dc.subject.keywordCommunicationeng
dc.subject.keywordTeamseng
dc.subject.keywordPerformanceeng
dc.subject.keywordgoalseng
dc.subject.lembOpl cargaspa
dc.subject.lembAdministración de empresasspa
dc.subject.lembAdministración de personalspa
dc.subject.lembEquipos de trabajospa
dc.titleEl trabajo en equipo en el Proceso Administrativo y de Compras en OPL Carga de Bucaramangaspa
dc.typebachelorThesiseng
dc.type.hasVersioninfo:eu-repo/semantics/acceptedVersion
dc.type.spaTrabajo de gradospa
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