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Quality Management System and Firm Performance in an Emerging Economy: The Case of Colombian Manufacturing Industries

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dc.creatorGallego Acevedo, Juan Miguel
dc.creatorGutiérrez Ramírez, Luis Hernandospa
dc.date.accessioned2020-08-28T15:48:16Z
dc.date.available2020-08-28T15:48:16Z
dc.date.created2017-01-01spa
dc.description.abstractOver one million firms around the world have adopted a Quality Management System (QMS) that conforms to ISO 9001 certification in 2015 and recent figures show that certifications have rapidly increased in emerging economies. ISO 9001 is considered a signal of high quality for products or services in markets with large imported competition or firms competing in international markets. However, implementing ISO 9001 certification entails large costs to companies for documentation of operating procedures, training, internal auditing, and corrective action. The impact of QMS on firm performance is unknown in developing economies and is still under-researched for more developed countries. This paper takes advantage of unique data on the status of certified and non-certified manufacturing firms in Colombia (an emerging economy) and matches it with firm performance. In 2006, the Colombian government launched policies to reduce the cost of adopting certification. We use this change to implement a difference-in-differences specification on panel data of certified and non-certified firms by matching samples at the year 2003, three years before the policy change. This is the most comparable data possible. Our findings suggest that firms that adopt ISO 9001 certification increase labor productivity (measured as added value over labor) by 12 percent, and sales per employee and wages by 8 percent. The effect is larger for firms that adopted certifications two years after the new policies compared with firms that adopted them immediately. The potential mechanism to explain gains in firm performance is human capital because, prior to the changes, firms with more temporary workers could not take advantage of certificationeng
dc.format.mimetypeapplication/pdf
dc.identifier.urihttps://repository.urosario.edu.co/handle/10336/28472
dc.language.isoengspa
dc.publisherBanco Interamericanospa
dc.relation.citationEndPage28
dc.relation.citationIssueNo. IDB-WP-80 3
dc.relation.citationStartPage1
dc.relation.citationTitleInter-American Development Bank Institutions for Development Sector
dc.relation.ispartofInter-American Development Bank Institutions for Development Sector, Serie No. IDB-WP-80 3 (mayo, 2017); pp. 1-28spa
dc.relation.urihttps://publications.iadb.org/es/publicacion/12728/quality-management-system-and-firm-performance-emerging-economy-case-colombianspa
dc.rights.accesRightsinfo:eu-repo/semantics/openAccess
dc.rights.accesoAbierto (Texto Completo)spa
dc.sourceInter-American Development Bank Institutions for Development Sectorspa
dc.source.instnameinstname:Universidad del Rosario
dc.source.reponamereponame:Repositorio Institucional EdocUR
dc.subject.keywordISO 9001spa
dc.subject.keywordEmerging Economiesspa
dc.subject.keywordInnovationspa
dc.subject.keywordProductivityspa
dc.subject.keywordQuality Certificationspa
dc.titleQuality Management System and Firm Performance in an Emerging Economy: The Case of Colombian Manufacturing Industriesspa
dc.title.TranslatedTitleSistema de gestión de la calidad y desempeño empresarial en una economía emergente: el caso de las industrias manufactureras colombianasspa
dc.typepreprinteng
dc.type.hasVersioninfo:eu-repo/semantics/draft
dc.type.spaPre-printspa
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