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Use of simulation in a service desk of an oilfield services company

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dc.creatorCarabalí-Sánchez L.spa
dc.creatorMéndez-Giraldo G.A.spa
dc.creatorFranco Franco, Carlos Albertospa
dc.date.accessioned2020-05-26T00:05:01Z
dc.date.available2020-05-26T00:05:01Z
dc.date.created2016spa
dc.description.abstractService desks over the years have become an integral part of most businesses, whether telecommunications, industrial, banking, health, etc. That is why today the management of these companies face major challenges such as the proper planning of the agents, skills, processing times, breaks etc. For those major challenges, simulation is suitable for modeling the service desk. This paper presents an application of simulation for the service desk of the oilfield services company in order to achieve better system performance and improve the customer service process. The name of the company will be anonymous due to security policies. © Springer International Publishing AG 2016.eng
dc.format.mimetypeapplication/pdf
dc.identifier.doihttps://doi.org/10.1007/978-3-319-50880-1_14
dc.identifier.issn18650929
dc.identifier.urihttps://repository.urosario.edu.co/handle/10336/23744
dc.language.isoengspa
dc.publisherSpringer Verlagspa
dc.relation.citationEndPage164
dc.relation.citationStartPage153
dc.relation.citationTitleCommunications in Computer and Information Science
dc.relation.citationVolumeVol. 657
dc.relation.ispartofCommunications in Computer and Information Science, ISSN:18650929, Vol.657,(2016); pp. 153-164spa
dc.relation.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85010053647&doi=10.1007%2f978-3-319-50880-1_14&partnerID=40&md5=fa46ac0bd10d46b5ab480c803da79bacspa
dc.rights.accesRightsinfo:eu-repo/semantics/openAccess
dc.rights.accesoAbierto (Texto Completo)spa
dc.source.instnameinstname:Universidad del Rosariospa
dc.source.reponamereponame:Repositorio Institucional EdocURspa
dc.subject.keywordOil fieldsspa
dc.subject.keywordCustomer servicesspa
dc.subject.keywordOilfield servicesspa
dc.subject.keywordProcess Improvementspa
dc.subject.keywordProcessing timespa
dc.subject.keywordSecurity policyspa
dc.subject.keywordService deskspa
dc.subject.keywordSimulationspa
dc.subject.keywordWorkforcespa
dc.subject.keywordOil well floodingspa
dc.subject.keywordProcess improvementspa
dc.subject.keywordService deskspa
dc.subject.keywordSimulationspa
dc.subject.keywordWorkforcespa
dc.titleUse of simulation in a service desk of an oilfield services companyspa
dc.typeconferenceObjecteng
dc.type.hasVersioninfo:eu-repo/semantics/publishedVersion
dc.type.spaDocumento de conferenciaspa
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