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Contrasting between expectations and perceptions of service quality in the public bus transport system in Bogotá

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dc.creatorVega Camacho O.H.spa
dc.creatorRivera Rodríguez, Hugo Albertospa
dc.creatorMalaver Rojas N.spa
dc.date.accessioned2020-05-26T00:07:11Z
dc.date.available2020-05-26T00:07:11Z
dc.date.created2017spa
dc.description.abstractSeeking to contribute to the field of management, and particularly to decision makers on public mobility policies, this article measures the perception of users of Bogotá's Integrated Public Transport System (SITP) in what has to do with the service quality. Using the Servqual approach, the analysis of gaps between expectations and perceptions of the service was performed. The results indicate that the variables that most affect the perception are safety and frequency of the routes. © 2017. revistaESPACIOS.com.eng
dc.format.mimetypeapplication/pdf
dc.identifier.issn7981015
dc.identifier.urihttps://repository.urosario.edu.co/handle/10336/23970
dc.language.isoengspa
dc.publisherRevista Espaciosspa
dc.relation.citationIssueNo. 43
dc.relation.citationTitleEspacios
dc.relation.citationVolumeVol. 38
dc.relation.ispartofEspacios, ISSN:7981015, Vol.38, No.43 (2017)spa
dc.relation.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85029573135&partnerID=40&md5=0f2bd827b438077b9d1dcc248564f989spa
dc.rights.accesRightsinfo:eu-repo/semantics/openAccess
dc.rights.accesoAbierto (Texto Completo)spa
dc.source.instnameinstname:Universidad del Rosariospa
dc.source.reponamereponame:Repositorio Institucional EdocURspa
dc.subject.keywordCustomer satisfactionspa
dc.subject.keywordService qualityspa
dc.subject.keywordTransport policyspa
dc.titleContrasting between expectations and perceptions of service quality in the public bus transport system in Bogotáspa
dc.title.TranslatedTitleContrastación entre expectativas y percepción de la calidad de servicio del sistema de transporte público de autobuses en Bogotáspa
dc.typearticleeng
dc.type.hasVersioninfo:eu-repo/semantics/publishedVersion
dc.type.spaArtículospa
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