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Measuring the Performance of Maintenance Service Outsourcing

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dc.creatorCruz, Antonio Miguelspa
dc.creatorRincon, Adriana Maria Riosspa
dc.creatorHaugan, Gregory L.spa
dc.date.accessioned2020-05-26T00:03:01Z
dc.date.available2020-05-26T00:03:01Z
dc.date.created2013spa
dc.description.abstractThe aims of this paper are (1) to identify the characteristics of maintenance service providers that directly impact maintenance service quality, using 18 independent covariables; (2) to quantify the change in risk these covariables present to service quality, measured in terms of equipment turnaround time (TAT). A survey was applied to every maintenance service provider (n = 19) for characterization purposes. The equipment inventory was characterized, and the TAT variable recorded and monitored for every work order of each service provider (N = 1,025). Finally, the research team conducted a statistical analysis to accomplish the research objectives. The results of this study offer strong empirical evidence that the most influential variables affecting the quality of maintenance service performance are the following: type of maintenance, availability of spare parts in the country, user training, technological complexity of the equipment, distance between the company and the hospital, and the number of maintenance visits performed by the company. The strength of the results obtained by the Cox model built are supported by the measure of the R2p,e = 0.57 with a value of R p,e= 0.75. Thus, the model explained 57% of the variation in equipment TAT, with moderate high positive correlation between the dependent variable (TAT) and independent variables. © Copyright AAMI 2013.eng
dc.format.mimetypeapplication/pdf
dc.identifier.doihttps://doi.org/10.2345/0899-8205-47.6.524
dc.identifier.issn8998205
dc.identifier.urihttps://repository.urosario.edu.co/handle/10336/23553
dc.language.isoengspa
dc.relation.citationEndPage535
dc.relation.citationIssueNo. 6
dc.relation.citationStartPage524
dc.relation.citationTitleBiomedical Instrumentation and Technology
dc.relation.citationVolumeVol. 47
dc.relation.ispartofBiomedical Instrumentation and Technology, ISSN:8998205, Vol.47, No.6 (2013); pp. 524-535spa
dc.relation.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84891887572&doi=10.2345%2f0899-8205-47.6.524&partnerID=40&md5=8c75a67c1bdb4875d9865d36c4376cdaspa
dc.rights.accesRightsinfo:eu-repo/semantics/openAccess
dc.rights.accesoAbierto (Texto Completo)spa
dc.source.instnameinstname:Universidad del Rosariospa
dc.source.reponamereponame:Repositorio Institucional EdocURspa
dc.subject.keywordClinical engineeringspa
dc.subject.keywordIndependent variablesspa
dc.subject.keywordMaintenance servicesspa
dc.subject.keywordOutsourced servicesspa
dc.subject.keywordPositive correlationsspa
dc.subject.keywordResearch objectivesspa
dc.subject.keywordSurvival analysisspa
dc.subject.keywordTechnological complexityspa
dc.subject.keywordBiomedical engineeringspa
dc.subject.keywordEquipmentspa
dc.subject.keywordHospitalsspa
dc.subject.keywordQuality of servicespa
dc.subject.keywordRisk assessmentspa
dc.subject.keywordTurnaround timespa
dc.subject.keywordMaintenancespa
dc.subject.keywordArticlespa
dc.subject.keywordEquipment maintenancespa
dc.subject.keywordFinancial managementspa
dc.subject.keywordHealth care qualityspa
dc.subject.keywordHospital administratorspa
dc.subject.keywordHospital policyspa
dc.subject.keywordHospital servicespa
dc.subject.keywordHumanspa
dc.subject.keywordMedical devicespa
dc.subject.keywordPerformancespa
dc.subject.keywordRisk assessmentspa
dc.subject.keywordTrainingspa
dc.subject.keywordTurnaround timespa
dc.subject.keywordBiomedical engineeringspa
dc.subject.keywordClinical engineeringspa
dc.subject.keywordMaintenance and engineeringeng
dc.subject.keywordOutsourced servicesspa
dc.subject.keywordSurvival analysisspa
dc.titleMeasuring the Performance of Maintenance Service Outsourcingspa
dc.typearticleeng
dc.type.hasVersioninfo:eu-repo/semantics/publishedVersion
dc.type.spaArtículospa
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