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The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia

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dc.creatorLi, Fanspa
dc.creatorWang, Weispa
dc.creatorRamírez, Luis Hernando Gutiérrezspa
dc.date.accessioned2020-05-26T00:02:25Z
dc.date.available2020-05-26T00:02:25Z
dc.date.created2016spa
dc.description.abstractQuality of drinking water service is considered in two dimensions: Tangibles (measured by sediment, taste, smell, and color) and reliability (measured by service continuity). Using a large and unique household-level dataset, we study important factors that are related to these dimensions in the Colombian drinking water sector. Based on the network design of pumping, purification, and delivery, our main findings are: (1) compared to users who do not receive a subsidy for water consumption, users who receive a subsidy report less reliable service while tangibles of water quality do not show significant difference between the reports of these two types of users; and (2) compared to water supplied by public providers, water supplied by community providers shows worse tangibles, while service reliability does not show significant difference between these two types of providers. These results suggest that Colombia water reform should not only aim to expand service and prompt water usage for the poor, but also strengthen quality control in multiple dimensions. © IWA Publishing 2016.eng
dc.format.mimetypeapplication/pdf
dc.identifier.doihttps://doi.org/10.2166/wp.2016.123
dc.identifier.issn13667017
dc.identifier.urihttps://repository.urosario.edu.co/handle/10336/23485
dc.language.isoengspa
dc.publisherIWA Publishingspa
dc.relation.citationEndPage997
dc.relation.citationIssueNo. 4
dc.relation.citationStartPage983
dc.relation.citationTitleWater Policy
dc.relation.citationVolumeVol. 18
dc.relation.ispartofWater Policy, ISSN:13667017, Vol.18, No.4 (2016); pp. 983-997spa
dc.relation.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84979994134&doi=10.2166%2fwp.2016.123&partnerID=40&md5=4fe52f3c12d786e1f488859fbc98a484spa
dc.rights.accesRightsinfo:eu-repo/semantics/openAccess
dc.rights.accesoAbierto (Texto Completo)spa
dc.source.instnameinstname:Universidad del Rosariospa
dc.source.reponamereponame:Repositorio Institucional EdocURspa
dc.subject.keywordColombiaspa
dc.subject.keywordCommunity providerspa
dc.subject.keywordConsumption subsidyspa
dc.subject.keywordDrinking waterspa
dc.subject.keywordService qualityspa
dc.subject.keywordTangiblesspa
dc.titleThe determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombiaspa
dc.typearticleeng
dc.type.hasVersioninfo:eu-repo/semantics/publishedVersion
dc.type.spaArtículospa
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