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Boston Scientific Corporation

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dc.contributor.advisorKalogeras, Nikos
dc.creatorBeltran Sanchez, Juan David
dc.creator.degreeProfesional en Marketing y Negocios Digitales
dc.creator.degreetypeFull time
dc.date.accessioned2023-08-09T18:39:54Z
dc.date.available2023-08-09T18:39:54Z
dc.date.created2023-06-02
dc.descriptionLa tesis se centra en identificar y abordar los factores que contribuyen a los retrasos en las solicitudes en el equipo de Atención al Cliente de Boston Scientific. La investigación pretende aportar ideas y recomendaciones para mejorar el rendimiento del equipo y alcanzar los objetivos de la organización. El estudio estudio realizó una revisión exhaustiva de la literatura, explorando temas como los canales de comunicación, distribución de tareas, formación y disponibilidad de recursos. Se analizó el proceso actual de gestión de solicitudes e identificó las causas de los retrasos.
dc.description.abstractThe thesis focuses on identifying and addressing the factors contributing to request delays in Boston Scientific's Customer Care team. The research aims to provide insights and recommendations to improve the team's performance and achieve the organization's goals. The study conducted a thorough literature review, exploring topics such as communication channels, task distribution, training, and resource availability. It analyzed the current process for managing requests and identified the root causes of delays.
dc.format.extent55
dc.format.mimetypeapplication/pdf
dc.identifier.doihttps://doi.org/10.48713/10336_40307
dc.identifier.urihttps://repository.urosario.edu.co/handle/10336/40307
dc.language.isoeng
dc.publisherUniversidad del Rosario
dc.publisher.departmentEscuela de Administración
dc.publisher.programPregrado en Marketing y Negocios Digitales
dc.rightsAttribution 4.0 International*
dc.rights.accesRightsinfo:eu-repo/semantics/openAccess
dc.rights.accesoAbierto (Texto Completo)
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.source.bibliographicCitationAbbott (2023) Consumers, Consumers | Abbott U.S. Available at: https://www.abbott.com/
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dc.source.bibliographicCitationBoston Scientific. (2023). Businesses. www.bostonscientific.com. https://www.bostonscientific.com/en-EU/about-us/core-businesses.html
dc.source.bibliographicCitationCorthourt, J. (2021). Which CRM is used at medical device companies like Abbott ... - quora. Which CRM is used at medical device companies like Abbott, Boston Scientific and Medtronic? https://www.quora.com/Which-CRM-is-used-at-medical-device-companieslike-Abbott-Boston-Scientific-and-Medtronic
dc.source.bibliographicCitationDuncan, J. & Bowman, C. (2017). E-learning for salesforce training: a review of best practices. Journal of Business Communication, 45(3), 44-52.
dc.source.bibliographicCitationJohnson & Johnson Services, Inc (2023) Johnson & Johnson, Content Lab U.S. Available at: https://www.jnj.com.
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dc.source.bibliographicCitationLean Learning, C. (2006) Five Whys problem-solving: how to apply the right lean tool for a given problem. thesis. Gardner Publications, Inc
dc.source.bibliographicCitationLee, J. (2017). Workload management software: a review of current trends and future directions. Journal of Information Systems, 43(2), 120-133.
dc.source.bibliographicCitationMarinaro, M. (2021, September 23). How CRM – Medtronic’s `Original Business’ – Fuels Innovation Companywide, finds its own new growth. DeviceTalks. https://www.devicetalks.com/how-crm-medtronics-original-business-fuels-innovationcompanywide-finds-its-own-new-growth/
dc.source.bibliographicCitationMedtronic. (2023). Key facts. Medtronic. https://www.medtronic.com/us-en/our-company/keyfacts.html
dc.source.bibliographicCitationPartners, Cc. (2022). Johnson & Johnson – Customer Success Story CRM. CClear Partners. https://c-clearpartners.com/client-case/johnson-johnson-customer-success-story-crm/
dc.source.bibliographicCitationRosenberg, M. (2015). The future of communication: trends to watch. Journal of Business Communication,
dc.source.instnameinstname:Universidad del Rosario
dc.source.reponamereponame:Repositorio Institucional EdocUR
dc.subjectCustomer Care
dc.subjectTeam dynamics
dc.subjectChallenges
dc.subjectUnderstaffing
dc.subjectTraining
dc.subjectWorlkload
dc.subjectService Cloud platform
dc.subjectStrategic Options
dc.subjectDcision Matrix
dc.subjectCompetitor analysis
dc.subjectEnhancig performance
dc.subjectImprovinng operations
dc.titleBoston Scientific Corporation
dc.title.TranslatedTitleBoston Scientific Corporation
dc.typebachelorThesis
dc.type.documentTrabajo de grado
dc.type.hasVersioninfo:eu-repo/semantics/acceptedVersion
dc.type.spaTrabajo de grado
local.department.reportFacultad de Economía
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