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Análisis del impacto del apoyo social informativo sobre la fluctuación de las emociones y el incremento de la productividad de los empleados

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dc.contributor.advisorPardo Martínez, Clara Inés
dc.contributor.advisorVentura Campos, Mercedes
dc.creatorMoreno Hernández, Diana Rocío
dc.creator.degreeDoctor en Ciencias de la Dirección
dc.creator.degreeLevelDoctorado
dc.date.accessioned2025-11-20T14:39:55Z
dc.date.available2025-11-20T14:39:55Z
dc.date.created2025-11-19
dc.date.embargoEndinfo:eu-repo/date/embargoEnd/2027-11-21
dc.descriptionEl propósito de esta tesis fue explicar la relación entre emociones y productividad de los empleados. En primer lugar, se analizó cualitativamente la relación entre emociones y productividad de los empleados a través de una revisión sistemática de la literatura. Dentro de los aportes se desarrolló un método para identificar artículos de emociones y evitar solapamiento conceptual entre fenómenos afectivos. Además, se encontró que las correlaciones entre las emociones y productividad o desempeño varían en fuerza de correlación. Adicionalmente, las correlaciones entre emociones y productividad no presentan significancia estadística. Por último, se encontró que las emociones positivas y negativas presentan (en algunos casos) la misma dirección de correlación con ambos tipos de emociones. Y en algunas actividades la correlación entre emociones y productividad presenta una mayor fuerza de correlación, con respecto a la correlación entre emociones y desempeño. En segundo lugar, se analizó cuantitativamente la relación entre emociones y productividad de los empleados a través de un metaanálisis. Dentro de los principales aportes se desarrolló un método para identificar eventos organizacionales para estudiar moderadores de la correlación. Se encontró que los eventos organizacionales que involucraban a compañeros y clientes presentan una mayor fuerza de correlación, en comparación con otros eventos. Para explicar lo anterior, se propuso una hipótesis de reacción emocional de precedencia (mayor prioridad) para eventos organizacionales que involucraran a compañeros y clientes. En tercer lugar, se realizó una traducción al español de 2-Way Social Support Survey (2-Way SSS) sobre apoyo social en doble vía y se investigó su estructura factorial. Además, se realizó una regresión logística binaria para la variable dependiente Recibir Apoyo (nivel Bajo y Alto). Se comprobó la estructura de cuatro subescalas propuesta por las autoras. Además, el análisis de confiabilidad del instrumento fue de 0.94 Alfa de Cronbach y se encontraron correlaciones significativas entre subescalas de apoyo social. Adicionalmente se llevó a cabo una regresión logística y se encontró que una menor regulación emocional reduce la probabilidad de recibir apoyo en un nivel alto. Mientras que ofrecer apoyo a otros aumenta la probabilidad de recibir apoyo en un nivel alto. Finalmente, se realizó un cuasiexperimento con 299 empleados para analizar la reacción emocional que genera el apoyo social informativo como evento organizacional para los empleados. Además, se midió el impacto del apoyo social informativo en correlaciones entre emociones y productividad, y se cuantificó el efecto de las emociones sobre la productividad de los empleados. Además, se aportó información para probar la hipótesis sobre reacción emocional de precedencia (mayor prioridad) para eventos organizacionales que involucren el apoyo social informativo de personas. Adicionalmente, en condiciones de apoyo informativo, las emociones aumentan su efecto de predicción sobre la productividad de los empleados: pasan de explicar un 5.8% en la condición 1 (sin apoyo), a explicar 22.13% en condición 2 (apoyo informativo) y después a explicar el 17.21% en la condición 3(apoyo reiterado). En la primera condición de apoyo la alegría duplicó su efecto en la disminución del tiempo de ejecución de la tarea; mientras que, en la condición de apoyo reiterado, el efecto de la alegría se triplicó. Finalmente, las condiciones de apoyo informativo generaron que la emoción de alegría cambiara a dirección negativa en la correlación que presentó con el tiempo de ejecución. Mientras que las emociones de ira y neutra cambiaron a dirección positiva en la correlación que presentaron con el tiempo de ejecución en la tarea.
dc.description.abstractThe purpose of this thesis was to explain the relationship between emotions and employee productivity. First, the relationship between emotions and employee productivity was analysed qualitatively through a systematic review of the literature. Among the contributions, a method was developed to identify articles on emotions and avoid conceptual overlap between affective phenomena. In addition, it was found that the correlations between emotions and productivity or performance vary in strength. Furthermore, the correlations between emotions and productivity are not statistically significant. Finally, it was found that positive and negative emotions show (in some cases) the same direction of correlation with both types of emotions. And in some activities, the correlation between emotions and productivity shows a greater strength of correlation than the correlation between emotions and performance. Secondly, the relationship between emotions and employee productivity was quantitatively analysed through a meta-analysis. Among the main contributions, a method was developed to identify organisational events in order to study moderators of the correlation. It was found that organisational events involving colleagues and customers had a stronger correlation than other events. To explain this, a hypothesis of emotional reaction precedence (higher priority) was proposed for organisational events involving colleagues and customers. Thirdly, a Spanish translation of the 2-Way Social Support Survey (2-Way SSS) on two-way social support was carried out and its factorial structure was investigated. In addition, a binary logistic regression was performed for the dependent variable Receiving Support (Low and High level). The structure of four subscales proposed by the authors was verified. Furthermore, the reliability analysis of the instrument was 0.94 Cronbach's Alpha, and significant correlations were found between social support subscales. Additionally, a logistic regression was performed and it was found that lower emotional regulation reduces the probability of receiving high-level support. Meanwhile, offering support to others increases the probability of receiving high-level support. Finally, a quasi-experiment was conducted with 299 employees to analyse the emotional reaction generated by informational social support as an organisational event for employees. In addition, the impact of informational social support on correlations between emotions and productivity was measured, and the effect of emotions on employee productivity was quantified. Furthermore, information was provided to test the hypothesis of emotional reaction precedence (higher priority) for organisational events involving informational social support from individuals. Additionally, under conditions of informational support, emotions increase their predictive effect on employee productivity: they go from explaining 5.8% in condition 1 (no support) to explaining 22.13% in condition 2 (informational support) and then to explaining 17.21% in condition 3 (repeated support). In the first support condition, joy doubled its effect on reducing task execution time, while in the repeated support condition, the effect of joy tripled. Finally, the informational support conditions caused the emotion of joy to change to a negative direction in its correlation with task completion time. Meanwhile, the emotions of anger and neutrality changed to a positive direction in their correlation with task completion time.
dc.format.extent153 pp
dc.format.mimetypeapplication/pdf
dc.identifier.doihttps://doi.org/10.48713/10336_46998
dc.identifier.urihttps://repository.urosario.edu.co/handle/10336/46998
dc.language.isospa
dc.publisherUniversidad del Rosario
dc.publisher.departmentEscuela de Administraciónspa
dc.publisher.programDoctorado en Ciencias de la Dirección
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dc.source.instnameinstname:Universidad del Rosario
dc.source.reponamereponame:Repositorio Institucional EdocUR
dc.subjectProductividad
dc.subjectProductividad de empleado
dc.subjectDesempeño
dc.subjectEmociones positivas y emociones negativas
dc.subjectEmociones
dc.subjectAlegría
dc.subjectTristeza
dc.subjectIra
dc.subjectSorpresa
dc.subjectMiedo
dc.subjectEmoción neutra
dc.subject.keywordProductivity
dc.subject.keywordEmployee productivity
dc.subject.keywordPerformance
dc.subject.keywordPositive emotions and negative emotions
dc.subject.keywordEmotions
dc.subject.keywordJoy
dc.subject.keywordSadness
dc.subject.keywordAnger
dc.subject.keywordSurprise
dc.subject.keywordFear
dc.subject.keywordNeutral emotion
dc.titleAnálisis del impacto del apoyo social informativo sobre la fluctuación de las emociones y el incremento de la productividad de los empleados
dc.title.TranslatedTitleAnalysis of the impact of informative social support on emotional fluctuation and increased employee productivity
dc.title.alternativeAnálisis de la correlación entre emociones y productividad de los empleados
dc.typedoctoralThesis
dc.type.hasVersioninfo:eu-repo/semantics/acceptedVersion
dc.type.spaTesis de doctorado
local.department.reportEscuela de Administración
local.regionesBogotá
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